Privacy and Personal Information Protection Policy

1. General Information

a) Introduction

The protection of privacy is important to Référence Systèmes Inc. and its affiliated entities (hereinafter the “Company”, “We”, “Our”, or “Us”). We have implemented safeguards and sound management practices for your personal information in accordance with applicable laws in Quebec and Canada.

This Privacy Policy (the “Policy”), which should be read together with our Terms and Conditions, describes our practices regarding the collection, use, processing, disclosure, retention, and destruction of personal information of individuals using our services, visiting our website, or interacting with us (hereinafter “You”, “Your”).

By using our website https://reference.ca/ or any of our services, you consent to the collection and use of your personal information in accordance with this Policy. If you do not agree with these terms, you must discontinue the use of our website and services.

This Policy does not apply to personal information relating to the Company’s employees, representatives, or consultants, nor to any information that does not qualify as personal information under applicable laws.

b) Privacy Officer

For any questions, comments, or complaints:

Phone: 1-877-535-0997
Email: loi25@reference.ca
Address: Suite 400, 275 rue du Parvis, Québec, QC G1K 6G7

2. Definitions

Company: Référence Systèmes Inc.
Service Provider: Any entity that processes personal information on behalf of the Company.
Personal Information: Any information that can identify a natural person, directly or indirectly.
Services: IT services, cybersecurity, software development, cloud solutions, computer hardware, and related services.
Website : https://reference.ca/
Cookie: A text file used to collect certain browsing information.
Processing: The collection, use, retention, disclosure, or destruction of personal information.
You: Users of the Website and the Company’s services.

3. Processing of Personal Information

3.1 Collection

We may collect personal information in various ways:

• Automatically when you browse the Website
• Through online forms
• By email or direct communication
• Through cookies
• Through authorized third-party providers

We may collect, among other things:

• First and last name, email address, phone number
• General location information
• Browsing data (IP address, pages visited, device, browser)
• Information related to the services used
• Consents and preferences
• Information voluntarily provided

3.2 Third-Party Service Providers

Certain providers may process data on our behalf:

• Google Analytics and Google Ads (analytics and advertising)

• Cookiebot (consent management)

• Meta (Facebook)

• LinkedIn

• TeamViewer (remote support)

• Microsoft (Outlook and Office Suite)

• Popmédias (website hosting)

• Metatracer (compliance and data management)

• Mirador (IT monitoring and support)

3.3 Refusal and Withdrawal of Consent